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July 13, 2015
Information about potential issue with PowerSeries Neo V1.0

Tyco Safety Products Canada Ltd. has become aware of an issue affecting Version 1.0 of certain DSC PowerSeries Neo intrusion security system keypads and control panels used in residential and small business installations.  The issue involves a potential system malfunction that can occur when a system component (motion detector, window/door sensor, smoke/carbon monoxide detector or other system component) sends a signal to a PowerSeries Neo module that becomes corrupted. It is recommended to either update the main panel to version 1.12 or newer or replace the modules with version 1.10 or newer. Firmware updates are available using DLS 5 software.
 
Such a signal can become corrupted for a number of reasons, including power surges and other electrical interference.  In such event, if there is a corrupted message generated, there is a small chance that the panel will lose communication with the connected devices and not show a local trouble.  The resulting effect is that any alarm signals sent by any security devices or smoke or carbon monoxide detectors connected to the module would not be communicated to the system alarm panel, and therefore would not be subsequently communicated to an alarm monitoring company that was monitoring the security system.  However, any smoke and carbon monoxide detectors connected to the system will remain functional locally, and will sound a local alarm if an alarm condition or event occurs.
 
As a result, Tyco Safety Products Canada Ltd. is voluntarily recalling the DSC PowerSeries Neo Security Version 1.0 intrusion security system keypads and control panels. Only version 1.0 of the keypads and control panels are affected by this. The security system keypads and control panels require professional installation and configuration.
 
The following model numbers and serial numbers are included:
 
Model Number Date of Manufacture Serial Number Range
HSM2108 March 2014 – December 2014 1800000F – 18001703
HSM2208 March 2014 – December 2014 28000007 – 280002E8
HSM2300 March 2014 – December 2014 30000007 – 300003E0
HSM2204 May 2014 – December 2014 24000007 – 240006BC
HSM2HOST9 June 2014 – December 2014 2414326890 – 3014196593
HS2ICN June 2014 – January 2015 510003DE – 510014BF
HS2ICNENG May 2014 – January 2015 51000004 – 51000B60
HS2ICNP September 2014 – January 2015 530001EC – 5300021F
HS2ICNPENG May 2014 – January 2015 53000041 – 53000183
HS2ICNRF9 June 2014 – January 2015 5A000191 – 5A000FB3
HSICNRF9ENG May 2014 – January 2015 5A000004 – 5A000F1A
HS2ICNRFP9 August 2014 – January 2015 5C0000F4 – 5C00011E
HS2ICNRFP9ENG May 2014 – January 2015 5C000006 – 5C0000F2
HS2LCD June 2014 – January 2015 50000412 – 50001BFA1
HS2LCDENG May 2014 – January 2015 50000001 – 50001D62
HS2LCDP July 2014 – January 2015 52000160 – 5200033F
HS2LCDPENG May 2014 – January 2015 52000073 – 52000313
HS2LCDRF9 June 2014 – January 2015 59000559 – 5900149D
HS2LCDRF9ENG May 2014 – January 2015 59000001 – 5900143D
HS2LCDRFP9 June 2014 – January 2015 5B0001CB – 5B0003E1
HS2LCDRFP9ENG May 2015 – January 2015 5B00014A – 5B00037A
HS2LED June 2014 – January 2015 560000FC – 56000884
HS2LEDENG May 2014 – January 2015 56000010 – 560006FD
HS32-119 June 2014 – January 2015 5A000191 – 5A000FB3
HS32-19CP01 June 2014 – January 2015 5A000191 – 5A000FB3
HS32-412HC June 2014 – January 2015 510003DE – 510014BF
HS32-412TLHC June 2014 – January 2015 510003DE – 510014BF
HS16-412C May 2014 – January 2015 51000004 – 51000B60
HS16-419C May 2014 – January 2015 59000001 – 5900143D
HS16-419CFRE June 2014 – January 2015 59000559 – 5900149D
HS16-421C May 2014 – January 2015 5A000004 – 5A000F1A
HS16-421CFRE June 2014 – January 2015 5A000191 – 5A000FB3
HS2032CLC2SPA June 2014 – January 2015 510003DE – 510014BF
HS32-219 May 2014 – January 2015 59000001 – 5900143D
HS32-219CP01 May 2014 – January 2015 59000001 – 5900143D
HS32-51 May 2014 – January 2015 50000001 – 50001D62
HS32-51CP01 May 2014 – January 2015 50000001 – 50001D62
 
 Neither Health Canada nor Tyco Safety Products Canada Ltd. has received any reports of consumer incidents or injuries related to the use of this product.
 
Customers with affected units should contact their dealer/installer/distributor or contact DSC to receive instructions for repair of their panel.
 
For more information, please contact DSC’s support center toll free at 1-800-387-3630 FREE from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday.
 
For the full version of the Health Canada recall announcement, visit http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2015/54148r-eng.php
 
 



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